On the Go

Click here for an On the Go Directory Map

About the program:

Crawford Square Real Estate Advisors is excited to announce the launch of our Curbside Pickup Initiative: “On the Go” at Westport Village.

“On the Go” is a new program designed to adapt to the ever-changing needs of retailers and customers by offering another avenue for the community to support their favorite brands and restaurants. Westport Village in Louisville, KY will have five strategically located pickup spots.

Subject to the participation of each retailer, shoppers may purchase product directly via a specific retailer website or place an order by phone with the retailer.  The order will be fulfilled by store personnel. Then, a pick-up time will be scheduled. A designated landing page on the venue’s website will highlight a list of participating retailers, phone numbers to call upon arrival and the location pickup areas.

Custom signage with specific numbers will direct shoppers to a designated parking spot where they can contact the retailer and notify the store of their arrival. Store personnel will deliver the items directly to the customer’s vehicle and place the merchandise in the trunk or passenger seat of the vehicle in an effort to promote contactless service.

To ensure a safe shopping experience, On the Go is following all CDC guidelines.

For Tenants’ Employees:

All employees participating in On the Go must be trained on environmental cleaning and disinfection, hand hygiene, and respiratory etiquette.

All employees must be screened before coming into the business for new or worsening cough; shortness of breath; sore throat; loss of taste or smell; feeling feverish or report a measured temperature greater than or equal to 100.0 degrees Fahrenheit; or known close contact with a person who is lab-confirmed to have COVID-19. Any employee who meets any of these criteria should be sent home.

Upon entering the business, employees must wash or sanitize hands.

Employees must maintain at least 6 feet separation from one another and customers and should wear a face covering if required by local law. (Employees should consider wearing a face covering even if not required by local law).

Employees must wash or sanitize their hands after each interaction with a customer, and whenever possible, must disinfect any item that they came into contact with.

For Shoppers:

All payments should be done over the phone or internet if possible, and contact should be minimized if remote payment is not available.

Purchased items should be delivered by the employee to the backseat or trunk of the customer’s vehicle whenever possible to minimize physical contact with the customer.

Employees must wash or sanitize their hands after each interaction with a customer, and whenever possible, must disinfect any item that they came into contact with.